24/7 Helpdesk and Systems Administration

When your business technology stops working, you start losing money. Employee systems and business technology are keys to any successful business. Customers rely on your systems to help deliver your product, and you rely on efficient systems to increase your bottom line. But what happens when your technology stops working? Who do you turn to for help? Turn to us, experts who provide you long-lasting peace of mind.

24/7 Helpdesk and Tech Support

We know that most businesses do not run on strictly an eight-hour day, so our expert technicians are available 24/7 to help you. Properly managing your systems and day-to-day technology issues is critical to your business' productivity. Let us take the lead with our experienced tech-savvy support team.  Our support experts can manage your day-to-day issues from troubleshooting desktops and laptops (PC and Mac), to mobile devices, to desk phone systems, printer issues, networking problems, and much more. 

Device Management

Maintaining your employee’s productivity is integral to the success of your growing business. With our proactive device management for your PC, Mac, Android, and IOS devices, AE ensures your user is getting the most out of their device. AE support proactively manages your devices’ health, software updates, user profiles, access and group policy, as well as integrated identity management for Single Sign-On (SSO), device inventory, installed software and more.

Onsite Support

Sometimes remote support is not enough to resolve an issue. Our on-site support options are included in your service packages at no added charge. No “truck roll fees” or hourly on-site rates – on-site support is included, and yes, it is 24/7. 

Dedicated Resources

Have an AE team member on-site, full time, 40 hours a week to focus on you. These are not shared resources, they are dedicated just to you and have the added support of the full AE team to back them up. AE supplies resources for support, databases, networking, and more.

 
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