About Us

IT support that moves as fast as your business does

Growing companies like yours can’t afford slow response times, reactive fixes, or generic support desks. At Alcott Enterprises, we support your business with proactive monitoring, quick responses and custom solutions.

About Us
About Alcott Enterprises
Alcott Enterprises – IT Innovation Starts Here

Why we exist

Slow IT doesn’t just frustrate your team, it costs you momentum.

Every delayed ticket, every unexpected outage, and every “we’ll get back to you” chips away at your productivity and revenue.
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You’ve tried the large firms; too slow, too layered. You’ve tried the cheap providers; too risky. And the rest? They don’t understand your industry.
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That’s why we’re here. To be the proactive IT partner that ensures your growing business never has to slow down.

Because when your company is scaling, IT should be the one thing you never have to worry about.
Who we are. Alcott Enterprises – IT Innovation Starts Here

Guaranteed Uptime

We guarantee 99.9% uptime, <5-minute responses, and 2-hour on-site arrival, so your team stays productive and your business never skips a beat.

Real Partnership

We’re not a technology vendor. We’re your IT partner. When you call, you’ll always reach someone who knows your name, your setup, and can help.

Numbers that matter

< 5 mins

response time

<2 hours

time to get onsite

99%

renewals

99.9%

system uptime

How we started

Alcott Enterprises was built out of frustration.

Our founder, Jordan Alcott, saw too many businesses underserved by traditional IT firms; slow processes, outdated thinking, and reactive support.

After leaving that environment, he helped a friend solve a few pressing IT challenges. One project turned into another. Then another.

And what began as a small engagement quickly became a mission: To ensure growing businesses get the innovative, proactive IT that actually supports their ambitions.

Our Story | Jordan Alcott at the LA Business Journal Disruptor Awards 2024. Alcott Enterprises – IT Innovation Starts Here
Our Story | Jordan Alcott at the LA Business Journal Disruptor Awards 2024. Alcott Enterprises – IT Innovation Starts Here

What makes us different

We’re not a vendor, we’re a partner. And we don’t just hope for results, we engineer them.
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When you call us, you don’t get a ticket number. You get someone who knows your name, your infrastructure, and your priorities.
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We take ownership of your technology the same way you take ownership of your business. That way, your systems stay secure, your people stay productive, and your business keeps moving.

That’s the difference between outsourcing your IT… and having a real IT partner like us.

What drives us

These are the values that shape how we think, build, and show up for you.

Breeding future innovation

We don’t just fix problems, we design what’s next. Automation. Smarter security. Modern infrastructure. We bring forward-thinking solutions to keep you ahead.

Unlocking human potentials

Technology is powerful, but people are everything. We invest in our team and empower yours. Because when your people feel supported, they do their best work.

Providing value-based services

No bloated contracts. No unnecessary add-ons. Just clear pricing, honest advice and strategic solutions. That’s why 99% of our clients stay with us.

IT support, built for growing businesses

We specialize in small and mid-sized organizations that have outgrown patchwork IT and need something stronger.

Get to know us Alcott Enterprises – IT Innovation Starts Here

We’re the right fit for:

Businesses with 20-1000+ users

US-based companies (primarily LA and surrounding areas)

Organizations tired of slow, impersonal IT support

Leaders who want strategy, not just support tickets

Companies scaling fast and needing IT that scales
with them

What our clients are saying about us...

"Alcott Enterprise has been an outstanding partner in IT support and customer service… What really sets them apart is their proactive approach. They don’t just fix problems, they anticipate needs, offer strategic guidance, and make sure systems are running smoothly before issues arise… It’s rare to find an IT company that combines technical expertise with such a high level of customer care. Alcott Enterprise truly delivers on both..."

Tony G.

Managing Partner

"Alcott's co-managed IT services enabled us to grow efficiently without requiring additional headcount. Highly recommend for any IT leader."

Spencer R.

IT Manager

"A game-changer for our company! Their co-managed IT services, 24/7 helpdesk support, cloud migrations, and network upgrades have transformed everything: fewer downtime, better performance, and happy end-users. We're scaling our company with ease, all thanks to the Alcott team."

James D

IT Director

"It does not matter what the call is for, the team makes sure we stay running. They are a true full-service IT team. Highly recommend them for any business looking for reliable IT support!"

Shari T.

Chief Financial Officer

"With my experience with Alcott, they are about understanding our business, our process, and most importantly, our people and our needs, and helping us find the right solution that meets our business objectives."

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Daryl K.

President

"Alcott Enterprises has been a valuable partner in our company’s journey. Their professional services have helped us optimize our processes and achieve our business goals. The team is dedicated, reliable, and always delivers on their promises."

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Peter M.

President

Our certifications

These certifications reflect our commitment to secure, compliant, and forward-thinking IT solutions, so your business is protected today and prepared for tomorrow.

Step into the future of IT support

The future of IT isn’t just about fixing issues faster. It’s about designing systems that:

  • Predict problems before they disrupt you
  • Adapt as you scale
  • Strengthen your cybersecurity posture
  • Give your team the freedom to focus on meaningful work

We work behind the scenes to keep your business online, secure, and moving forward with confidence. Because your technology should expand your vision, not limit it.

How we make a difference Alcott Enterprises – IT Innovation Starts Here

Meet our leadership team

Experts who think strategically, solve decisively, and bring enterprise-level insight to growing businesses.

Jordan Alcott

Founder and Chief Executive Officer

Frank Palase

Strategic Advisor and Board Member

Chris Beaudin

Strategic Advisor and Board Member

Richard Alcott

Strategic Advisor and Board Member

Bridget Perez

Financial Controller

Christian Mortensen

Sr. Manager, Solutions Engineering