Service Plans

Simple Plans Built for Clarity

Clear, flexible, and built for growing businesses, we offer no surprise fees - just transparent, reliable IT support and services that scale with you without nickel-and-diming.

Foundation

This entry-level support plan is designed for startups or smaller organizations that typically do not have an office location or servers and do not require onsite, weekend, or after-hours support.

  • Unlimited remote help desk, 9 am - 5 pm Monday – Friday
  • Digital Workspace management for Microsoft 365, Google, phone systems, and document storage
  • Basic managed cybersecurity services, anti-virus and malware protection for PCs and Macs with patch and device management.
  • Managed backup for PCs and Macs
  • Basic tier 1 reactive network support
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Core

This plan is for organizations with one or more locations seeking remote and onsite support, but not requiring weekends or after-hours. This option provides predictable pricing with mid-level cybersecurity and backup services included.

  • ALL OF FOUNDATION AND
  • Unlimited onsite support visits at no additional cost
  • Guaranteed response times within 15 minutes and next business day onsite support
  • Proactive device management for PCs, Mac, and Windows servers.
  • Managed backup and disaster recovery for PCs, Macs, servers, email, and storage systems
  • Managed network operations center (NOC) with 24/7 monitoring of network devices, phones, security cameras, printers, and internet service providers
  • Proactive managed cybersecurity for protection against sophisticated threats, Alcott Defense Core Plan
  • Third-party SaaS application support for any approved applications
  • Vendor management
  • Procurement services
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Initiative

Your complete I.T. team. These organizations have demanding environments that typically have one or more locations, seeking onsite and remote support 24x7x365. Cybersecurity and backup are paramount, or they have high compliance requirements.

  • ALL OF CORE AND
  • 24x7x365 Support, Remote and Onsite, with a guaranteed time onsite within 4 hours
  • Managed Cybersecurity Alcott Defense Initiative Plan for comprehensive cybersecurity
  • Full mobile device management
  • Industry-specific application support
  • Compliance management with customized industry-specific audit framework
  • Ongoing strategic planning and guidance, with 2 hours/month of vCIO service
  • Public cloud infrastructure support for Microsoft Azure, Amazon Web Services, and Google
  • Database maintenance and support
  • Cloud engineering and DevOps support
  • API and systems integrations, management, and support
  • Quarterly external penetration and vulnerability testing
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Initiative Plus

All of the Initiative plan has more features and more preventive security.

  • ALL OF INITIATIVE AND
  • A guaranteed time onsite within 2 hours
  • Optional dedicated onsite resources for daily support
  • Unlimited Virtual CIO and PMO Services
  • Monthly advanced penetration and vulnerability tests
  • Dark web monitoring
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